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FAQ'S
Q. What is Pacific Water & Power?
A. Pacific Water & Power is a third party billing and payment processing service contracted by your property management company. We have been providing this service since 1997.
Q. How do I set up service?
A. Your water, trash, and sewer (depending on property) will be turned on automatically when you move in. You should receive your first bill between the 12th and 16th of the month following your move in and then monthly thereafter. Billing is done for the prior calendar month's usage. No security deposit is required for PWP.
Q. What utilities will I be billed for?
A. Pacific Water and Power will bill your apartment for water, trash and sewer (depending on property).
Q. How will my bill be calculated?
A. The rates are based on the metered consumption of your community as a whole, less the common area usage (such as the pool area, irrigation, office etc.). Your bill is calculated based on the square footage of your apartment. This is called the RUBS (Ratio Utility Billing System) method of billing, a Utility Billing Industry standard.
Q. I've been gone on vacation for 2 weeks - why do I still have to pay this bill?
A. Again, residents are billed based on the square footage of the apartment and therefore are responsible for their prorated share of the bill on a monthly basis. Just as you continued to pay rent on your apartment, your phone bill, and your cable bill to maintain service, you also continue to pay your portion of these expenses. For any further question, please review pages 2 and 3 of your Lease Agreement.
Q. What is the sewer charge for?
A. The sewer charge on your bill is for the usage of the sewer lines inside the property.
(Anaheim Properties ONLY): The city of Anaheim charges for the maintenance of the sewer lines up to the curb.
Q. What about trash?
A. The trash charge is for the pickup and disposal of trash for the dumpsters located around the property. The City of Anaheim charges for trash pickup on the electric bill for communities located in Anaheim. For communities located in the City of Fullerton, the trash charge also includes a recycling and sorting service of all your trash by M.G. Disposal.
Q. What is the service charge on my bill for?
A. The service charge covers the general cost of operations, which includes printing, postage, billing, and customer service. All utility companies or service providers charge a service fee or base charge. Some incorporate the costs into the charges without showing them, but we offer you the breakdown.
Q. Where can I make a payment?
A. Payments can be made by mailing a check or money order to the post office box on the remittance envelope provided in your monthly bill. Call 1-888-722-7971 to make a Visa or MasterCard payment Monday-Friday 8:00am-5:00pm only. Make your payment via this Website using a Visa or MasterCard. No cash or other credit cards are accepted.
Q. How do I set-up a Recurring Payment "Autopay"?
A. Autopay can be set-up several ways:
- Over the phone with a Pacific Water & Power representative
- Filling out a form at the Manager's Office on your property
- Completing & submitting the backside of the payment coupon portion of your monthy (white) bill
- Attaching a Visa/Mastercard, via the website, by completing the "Recurring Payment Methods on File" section
Q. When will "Autopay" be processed?
A. Autopay is normally processed on the 20th of each month for the total balance due on the account. If the 20th falls on a weekend or Holiday, Autopay will be processed on the first business day after.
Q. Why don't the apartments have meters to monitor usage?
A. It is very easy to meter apartments that are being newly constructed. However, some older buildings have plumbing constraints which make it difficult to meter. There is the possibility of re-plumbing. This is not only expensive but highly disruptive to the residents of the community. Also, the cost of metering can be high so your Property Management Company may have decided that this is the fairest way to bill for these utilities at this time.
Q. How do I cancel my account?
A. As soon as your lease ends and you turn in ALL sets of keys to the leasing office, your Pacific Water & Power account will automatically be cancelled. The final balance due on your PWP account will be deducted from your Apartment's Security Deposit. You will NOT be billed for any additional days after your move out date. There is no need to call PWP to cancel your service, it will be automatically cancelled.
If you have any further questions about your Pacific Water & Power account, please refer to your lease agreement or feel free to contact us Monday - Friday 8am-5pm at (888)-722-7971.
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